When AMANO Group asked independent turnaround consultant Mirco Weber to review their hotel accounting processes, it didn’t take long to see the problem ran deeper. He found that the entire tech stack needed rebuilding, including the PMS. That shift triggered both a systems and a concept change, as AMANO rolled out Mews and rethought how guests are welcomed, including removing the reception desk at some of their hotels. Matt sits down with Mirco to hear how they pulled it off.


Consultant with roots in the manufacturing industry, Mirco recently led a complete tech overhaul and Mews PMS rollout across AMANO Group hotels. His expertise in process optimization and technology integration has been instrumental in preparing AMANO Hotels for their ambitious expansion plans to double their room capacity in 2026-2027.


Learn more about the podcast here: https://hubs.ly/Q0350wrf0


#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue


0:00 – A consultant steps into a hotel group

01:29 – What hid behind accounting

02:38 – How disconnected systems slow hotels down

03:30 – Building a new hotel tech stack from the ground up

08:01 – Rolling out Mews across all properties

11:15 – Overcoming internal resistance

16:30 - How to find the right hotel tech

20:15 – Does a hotel need a reception desk?