Mapping the Remote Work Landscape in Customer Service with George Frater
September 6, 2023
George Frater, Service Delivery Manager of Sensée, joins Sean McIver to shed light on the challenges and benefits of remote working, particularly in customer service. George shares insights on maintaining team cohesion and customer excellence, as well as monitoring performance metrics.
George Frater, Service Delivery Manager of Sensée, joins Sean McIver to shed light on the challenges and benefits of remote working, particularly in customer service. George shares insights on maintaining team cohesion and customer excellence, as well as monitoring performance metrics.
George boasts an outstanding history in Contact Centre Leadership and great skills at building strong work relationships with all stakeholders. Before this, George worked in the Insurance field. He is well-versed in leading talented teams towards their best performance and delivering exceptional customer experiences.
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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
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