The GBS Masterminds Podcast
BPO vs. Captive - What's Best for Your Business?
December 28, 2023
Join us with Candace Dingmann, a seasoned Army veteran and Global Shared Services Leader for Organon. Gain insights into the future of Business Process Outsourcing, BPO workings, and key advantages like labor cost arbitrage. Whether you're looking to establish internal shared services or considering outsourcing your business processes, this episode provides actionable insights and real-world examples to help you make informed decisions.
Join us as we bring you this engaging episode featuring Candace Dingmann, a seasoned Army veteran and Global Shared Services Leader for Organon.

Candace draws on her decades of experience to share valuable strategies for fostering an entrepreneurial mindset and leveraging talent acquisition. In a world where data is often rich, she also sheds light on the power of data analytics for even the most 'information-poor' clients.

Gain insights into the future of Business Process Outsourcing, BPO workings, and key advantages like labor cost arbitrage. Candace explores the shared services approach and its impact on organizational change, offering perspectives on the GBS maturity cycle and the future of GBS models.

Whether you seek to enhance your talent acquisition strategy, optimize outsourcing opportunities, or navigate organizational change in a dynamic business environment, this episode featuring Candace's expertise is a must-listen.

Key takeaways from Candace:

On GBS Maturity at Organon:
"We spun from a $60 Bn business to a $6 Bn business, so we still have a lot of opportunity to clean up processes and consolidate teams."

On BPO and Captive Mix:
"It's actually mostly BPO, two-thirds BPO and one-third captive. I flipped it during the spin-off to de-risk the organization."

On GBS Structure and De-risking:
"My BPO organization is very focused on transactional processing, while the captive organization handles controls, SOX controls, global process owners, and escalations."

Episode resources
If you enjoyed this episode, then please either:


The GBS Masterminds Podcast is hand crafted by our friends over at fame.so

Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.

Check out our 3 most downloaded episodes: