The ROI of AI: Learnings from Customer Zero
August 1, 2025
Before Workday bought Evisort, they were a customer achieving 35X ROI managing 100,000 contracts with AI. In this “special edition” of “Meeting of the Minds - The Legal AI Podcast,” host Hal Marcus sits down with Greg Bennett and Kristi Johnson of Workday Global Legal Services to discuss what they learned from their experiences deploying contract AI and how Workday’s “Customer Zero” program is helping shape the future of legal technology.
Theme music: "Load" Copyright © 1996 by Hal Marcus.
Workday’s deployment of Evisort AI to manage 100,000 contracts yielded such strong results, they bought the company. Now, as “Customer Zero” for contract AI innovation, Workday is helping shape the future of legal technology.
In this "special edition” of “Meeting of the Minds - The Legal AI Podcast,” host Hal Marcus sits down with Greg Bennett and Kristi Johnson of Workday Global Legal Services to glean hard-won lessons from their multi-year experience deploying contract AI to better support M&A analysis, revenue operations, and more. We also discuss their aspirations for the future of in-house legal services with an increasingly AI-powered workforce.
What You’ll Learn:
- Why having a program manager is important for a successful AI adoption.
- Why synchronizing contract data with CRM systems fosters operational efficiency.
- The importance of balancing AI and human expertise in contract analysis.
- How to amplify contract intelligence beyond the legal team.
- How to leverage custom AI models to extract valuable insights from legacy contracts.
Co-host Memme Onwudiwe will be back with Hal in our next episode!
Episode Resources
Theme music: "Load" Copyright © 1996 by Hal Marcus.
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