Navigating AI Adoption in Enterprise Applications

In this episode of Building Globally: Lessons in Enterprise Product Growth, host Adam Stead is joined by Dimitris Sotiriou, Director of AI Product Management at Twilio. They discuss the challenges and considerations in rolling out AI capabilities in enterprise applications, focusing on the journey from prototype to production, data readiness, and building trust and security.

In this episode of Building Globally: Lessons in Enterprise Product Growth, host Adam Stead is joined by Dimitris Sotiriou, Director of AI Product Management at Twilio. They explore:

● The current state of AI adoption in enterprise applications

● The gap between prototyping and production deployment of AI solutions

● Key challenges in implementing AI, including security, trust, and compliance

● The importance of data readiness and quality in AI implementations

● Strategies for testing and validating AI outputs

● The role of human oversight in regulated industries adopting AI

● Balancing automation with human involvement in AI-driven processes

Dimitris Sotiriou leads AI product initiatives within Twilio Flex, the company's customer engagement platform. He shares insights from his experience helping businesses integrate AI capabilities to improve efficiency, customer understanding, and revenue generation.

If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts and Spotify.

Building Globally: Lessons in Enterprise Product Growth is handcrafted by our friends over at: fame.so

Previous guests include: Jean-Baptiste Gehin, Head of Product at N26; Shahzad Shaikh, Head of Product Management, Growth, Mobile, and Customer Engagement, Asana; Mauricio Monico Chief Product Officer at Wish; Derek Boman, Head of Product Design at Avant; Lucas Thelosen, Former Head of Product, Data and AI Cloud at Google; Marc Esmiley, FS Product Director at Microsoft; Diego dos Santos, Director of Product Management at Mastercard; Manlio Lo Conte, Advisor at xZwift and Meta; Sanah Ansari, Director of Product at Capital One; Kam Star, Chief Product Officer at Chaos; Meg Watson, Product Lead at Doordash; Daniel Lereya, Chief Product and Technology Officer at Monday.com; and many others.

Check out our three most downloaded episodes: