Ecommerce Expert Ron Ijack: Technology, Retail Evolution, and Navigating the SaaS Landscape

Welcome to the 71st episode of Ecommerce Toolbox: Expert Perspectives eTail Series! This time, host Kailin Noivo sits down with Ron Ijack, CTO at Knix, for an in-depth discussion on the evolving role of technology in retail, his experiences leading tech at major brands like Canada Goose, Roots, and Knix, the shift from custom-built systems to SaaS solutions, and how businesses can better integrate technology to drive efficiency and sales. Ron discusses actionable insights on balancing innovation, reducing tech bloat, and making technology a true business enabler rather than a distraction.

Why technology should be an enabler, not a centerpiece, in retail strategy.
The shift from custom software to SaaS and how to find the right balance.
The importance of data integration for omnichannel success.
Overcoming ‘SaaS shiny object syndrome’ and focusing on execution.
Building for flexibility to adapt to future tech trends.

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