How Drew Wolgemuth is Successfully Bringing Jewellery Shopping Online

In episode 140 of the Customers Who Click podcast, we’re joined by Drew Wolgemuth, founder and CEO of Wove. He’s sharing how he’s managed to successfully bring engagement ring shopping, traditionally a more old-fashioned in-person process, into the ecommerce world. Drew has managed to keep this process highly personalised, while also efficient, and at all times maintaining an an excellent customer experience. He’ll be sharing his top tips on how to create an outstanding customer experience with the optimal number of touchpoints and right amount of customer choice. Drew Wolgemuth is the founder of www.wovemade.com, you can find him on Linkedin.

Key highlights:

0:45 - Drew’s introduction

1:09 - The background of how Wove came about

04:22 - How Drew gets customers clicking

08:20 - Drew’s method for qualifying customers

10:21 - Managing the high touchpoint process

11:34 - What is so unique about Wove?

14:18 - How Wove do marketing

19:13 - The evolution of Wove’s design process

21:41 - Varying the number of touchpoints based on the type of customer

26:43 - How to give the right amount of customer choice

33:28 - Wove’s main marketing channels

36:31 - Getting customer feedback and reviews

40:49 - Drew’s ideal lunch guests

42:23 - Drew’s recommended marketing tools

If you’d like to connect with Drew, you can connect with him on Linkedin or email him at [email protected]