Hotel Moment
Mark G. Vincent on hospitality learnings after a year of being pushed to the limit
October 14, 2021
This week on the Hotel Moment podcast, we sat down with Mark G. Vincent, Chief Information Officer at Millennium Technology Group and CIO for Rosen Hotels & Resorts in Orlando. With over 25 years of experience, Mark has so much to share! He talks about the return of travel, streamlining processes, the staffing crisis, and tips to retain staff  (hot tips here!). One important takeaway from Mark. (Spoiler alert): Spread kindness. What he means is that hotels and hotel staff are getting pushed to their limits. Something for us all to remember that next time we go somewhere that is short-staffed!Have you shown appreciation to anyone in the hospitality industry recently? Random acts of kindness go a long way! 

This week on the Hotel Moment podcast, we sat down with Mark G. Vincent, Chief Information Officer at Millennium Technology Group and CIO for Rosen Hotels & Resorts in Orlando. 

With over 25 years of experience, Mark has so much to share! He talks about the return of travel, streamlining processes, the staffing crisis, and tips to retain staff  (hot tips here!). 

One important takeaway from Mark. (Spoiler alert): Spread kindness. 

What he means is that hotels and hotel staff are getting pushed to their limits. Something for us all to remember that next time we go somewhere that is short-staffed!

Have you shown appreciation to anyone in the hospitality industry recently? Random acts of kindness go a long way! 




If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.

Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.

If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

  • Innovation in hospitality technology
  • Guest experience transformation
  • Revenue optimization strategies
  • Emerging industry trends

Express your interest in being a guest →

Check out the three most downloaded episodes: