How We Can Drive Positive Customer Perceptions of Contact Centres Ft Garry Gormley, Founder and CEO of FAB Outsourced Solutions
October 10, 2022
Garry Gormley, Founder and CEO of FAB Outsourced Solutions, joins Sean McIver to discuss technological and process opportunities contact centres could seize to enhance customer experience and the work lives of agents'.
Garry Gormley, Founder and CEO of FAB Outsourced Solutions, joins Sean McIver to discuss technological and process opportunities contact centres could seize to enhance customer experience and customer service agents' work lives.
Gary has been the CEO of FAB Solutions since 2019. The company specialises in auditing and understanding operational effectiveness and identifying areas of opportunity within the businesses they work with. He is also the Founder of The Contact Centre Network and Associate Director of Training Next Level Consultancy Limited. More recently, Garry started FAB Outsourced Solutions.
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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
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