Welcome to this episode of Humans of CX with your host, Garima. Our guest today is Sandeep Sachdeva, Head of Customer and Seller Experience at Snapdeal. Join us as we delve into the world of customer experience. Discover Sandeep's journey and insights as the Head of Customer Experience at Snapdeal. Learn about the skills needed for a successful career in customer service, the importance of employee empowerment, and Snapdeal's focus on customer delight. Explore the challenges of fragmented customer interactions and the future of AI-powered customer service. 

Sandeep is an e-commerce enthusiast with 20 years of experience in category management and service delivery. During his journey, he has acquired skills for the exposure, learning, and command of the cycle of introducing, developing & maturing categories on growth and profitability. His skill set includes Category Management, Delivery Management, Client and Vendor Partnership, Project Management, P&L management, Transition, Hiring, and Team Management skills with resource planning. Sandeep has a proven program and business management track record, solid business acumen, and analytical skills. He is also certified in PMP and Six Sigma. Sandeep has an MBA in Marketing and Entrepreneurship from Northeastern University, Boston.