Conceptualizing CX to Maximize Customer Loyalty with Dan Gingiss

Dan Gingiss, CEO of the Experience Maker, joins us to discuss the importance of conceptualizing the customer experience from the customer's point of view.

Dan Gingiss, CEO of the Experience Maker, joins Todd in this episode. Together they talk about optimizing customer experience (CX), misconceptions regarding CX, and the relationship between customer and employee experiences.

Episode resources

Dan's LinkedIn
Experience Maker Website
Humans of CX

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