Empathy: The Key to Customer Centricity with Bérengère Chaintreau-Fuchs
June 14, 2023
Bérengère Chaintreau-Fuchs, previous Head of Customer Engagement and Panels at eBay, joins Sean McIver to discuss the importance of customer centricity and empathy in building a successful business, highlighting how to prioritise customer needs, establish two-way conversations, and embed customer centricity in company culture.
Self-describing as a consumer insights and product marketing leader with a passion for innovation, Bérengère has had an illustrious career across businesses such as eBay, Amazon, and Capgemini Consulting. Having built a unique blend of skills in consumer insights, data analytics, product development and marketing operations, Bérengère believes in customer-obsessed approaches to deliver growth to digital platforms.
With over twelve years in management consulting, and over twelve years driving customer satisfaction, affinity and advocacy, Bérengère has been a speaker at CHANNELX WORLD and Tamebay Live, as well as hosting an online workshop with eBay for Business UK.
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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
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