Emma Cifuentes on The Impact of Team Member Satisfaction on Dental Care
July 25, 2024
In this episode of The Dental Economist Show, host Mike Huffaker is joined by Emma Cifuentes, Chief Operating Officer at Progressive Dental Management. Join them as they discuss the importance of team member satisfaction and its impact on patient care, the challenges of growth without private equity sponsorship and strategies for addressing them, and the significance of building relationships with doctors.
In this episode of The Dental Economist Show, host Mike Huffaker is joined by Emma Cifuentes, Chief Operating Officer at Progressive Dental Management.
Join them as they discuss:
Join them as they discuss:
- The importance of team member satisfaction and its impact on patient care
- The challenges of growth without private equity sponsorship and strategies for addressing them
- Building relationships with doctors
- The use of technology
- The impact of COVID-19
- Continuous learning
- Prioritizing patient care
- And much more!
Emma Cifuentes is Chief Operating Officer at Progressive Dental Management, who provide patients with restorative and cosmetic dental services. Progressive Dental Management also incorporates Smileland Pediatric Dentistry and Braces, Atlantic Dental Arts, Perfect Dental, Royal Dental Centre, and Pediatric Dental Care Waltham. She started working for Progressive Dental Management over thirteen years ago as a dental assistant.
Episode Highlights:
10:44 - 11:56 - Transparency and Clear Communication
12:28 - 14:03 - Growing Without Outside Private Equity Sponsorship
15:43 - 16:57 - Streamlining Operations and Reducing Labor Costs
24:32 - 26:12 - Consistency Across Practices
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