Jill Nesbitt on Getting the Technology Right So You Can Get the Business Right

Technology has impacted every aspect of our lives. So, why would its impact on dental businesses be any different? In the latest episode of The Dental Economist Show, host Mike Huffaker sits down with Jill Nesbitt, Independent Consultant at Optimize Dental Consulting, for a comprehensive look at the state of technology and more importantly, its implementation, in the world of dentistry today. Through the conversation, they explore Jill’s foray into the business of DSOs, how she built her niche in tech implementation services, the importance of effective, real-time application and how software can not just support organizational goals, but drive them. Tune in to discover why successful software implementation is about much more than just flipping a switch - it's about creating sustainable and scalable processes, making technology an ally in your dental business!

On the latest episode of The Dental Economist Show, host Mike Huffaker welcomes Jill Nesbitt, a seasoned expert in dental consulting and practice management and Independent Consultant at Optimize Dental Consulting for an eye-opening conversation on how technological implementation done right can transform dental businesses for the better. Together, they unpack:

The need for a robust tech and software implementation strategy to guide successful management
Why consultants are best placed to support and enable the transformation and operations of a business
Unique approaches to creating efficient and scalable processes tailor-made to each practice’s unique requirements
The need for high quality automation in day-to-day operations and how to identify what can and cannot be automated

If you thought technological application had hit its peak in the world of dentistry, think again. Tune in for valuable takeaways and stay ahead of the curve!

Episode Highlights:

2:40 - 12:40 - From Spanish to Dentistry & The Implementation Niche

Jill Nesbitt discusses her unique journey from pursuing a major in Spanish to finding joy in maximizing operational efficiency at dental practices and the vast experience it gave her in the field of operational management. She further traces the path to software implementation as a niche, emphasizing the need for strategic, process-driven technology implementation in dental practices.

12:42 - 29:00 - The Making of a Successful Implementation Project

From transparent conversations with leadership and stakeholders to change management content, the ace consultant underscores the steps in taking an implementation project to fruition. She also reveals some of the biggest missteps made in the introduction of software to a dental practice.

29:01 - 41:24 - Consultancy, Dentistry & Ensuring an ROI on Investment

Getting an accurate ROI on software investment can be difficult but it’s a worthy attempt at strengthening a dental business’ capabilities. Jill reflects on why the consultancy approach is perfect for guiding software implementation and making the best of this unique intersection.

41:25 - 52:54 - Automation & Enabling Tech-Led Change

While Jill remains most optimistic about the change that automation continues to bring to the table, she also spotlights some key reasons for why dental businesses should move into the future with a tech-first approach and how the can stay agile to make the most of the moment.

Tune in to discover how to make data-driven decisions that drive growth. Don't forget to follow, rate, and review the show!