Maximizing Patient Engagement in Dental Practices with Ben Walling, CTO of Sage Dental
February 15, 2024
In this episode of The Dental Economist Show, host Mike Huffaker is joined by Ben Walling, Senior Vice President and CTO at Sage Dental. Join them as they explore the challenges and opportunities of implementing technology in the dental industry, how to balance short-term and long-term value, and insights into driving sustainable growth.
In this episode of The Dental Economist Show, host Mike Huffaker is joined by Ben Walling, Senior Vice President and CTO at Sage Dental.
Join them as they:
- Discuss the challenges and opportunities of implementing technology in the dental industry
- Explore the future of the dental industry with regards to tele-dentistry and AI
- Outline ways of creating consistent experiences for both staff and patients
- Weigh up short-term and long-term value
- Talk about how to drive sustainable growth in dental practices
Ben is the Senior Vice President and Chief Technology Officer of Sage Dental, one of the USA’s leading DSOs. Sage Dental’s general dentists, specialists, and hygienists provide comprehensive general and specialty care together in each of their 65+ locations. Ben has over twenty years of experience helping organizations transform through innovation, and he is the primary architect and developer of Sage’s growing suite of business intelligence tools and applications, including the company’s purchasing system and other platforms. He is also President of Bluegrass Advisors, a business intermediary and broker that assists business sellers and business buyers in achieving their goals.
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Episode Highlights:
01:55 - 02:39 - How to Choose Which Technologies Matter
03:33 - 04:26 - Benefits of a Standardized Technology Stack
08:24 - 09:24 - Does the Dental World Still Lag Behind the Medical World?
24:12 - 25:51 - Preparing For Growth
37:22 - 38:40 - Changing the Habits of Acquired Practices
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