Reimaginging RCM - Paul Kaiser and Drew Hamilton
July 9, 2026
What if a dental asset sat at the center of the universe for the entire dental market? We’re unpacking it all in this special live edition of The Dental Economist Show, coming to you from the Planet DDS Ignite event in Newport Beach. Host Mike Huffaker sits down with Paul Kaiser, CEO of Dental Exchange, and Drew Hamilton, its CRO, for an insider's look into how they are redefining revenue cycle management (RCM).
Tune in to explore how Dental Exchange successfully navigated explosive growth following the Change Healthcare disruption , why KKR backed their extensive 30-year transaction infrastructure , and how new innovations like Eligibility AI and Reconcile AI are pushing the platform far beyond a traditional clearinghouse. Plus, get a direct perspective on the complexities, definitions, and major growth opportunities surrounding real-time adjudication and getting payer buy-in.
#dentaleconomist #rcm #dentaltechnology
If you enjoyed this episode, make sure to subscribe, like, and comment📱
What if a dental asset sat at the center of the universe for the entire dental market? We’re unpacking it all in this special live edition of The Dental Economist Show, coming to you from the Planet DDS Ignite event in Newport Beach. Host Mike Huffaker sits down with Paul Kaiser, CEO of Dental Exchange, and Drew Hamilton, its CRO, for an insider's look into how they are redefining revenue cycle management (RCM).
Tune in to explore how Dental Exchange successfully navigated explosive growth following the Change Healthcare disruption , why KKR backed their extensive 30-year transaction infrastructure , and how new innovations like Eligibility AI and Reconcile AI are pushing the platform far beyond a traditional clearinghouse. Plus, get a direct perspective on the complexities, definitions, and major growth opportunities surrounding real-time adjudication and getting payer buy-in.
#dentaleconomist #rcm #dentaltechnology
If you enjoyed this episode, make sure to subscribe, like, and comment📱
Chapters:
00:00 Introduction & Welcoming Paul Kaiser and Drew Hamilton
01:18 KKR’s Investment in Dental Exchange
04:21 Navigating the Change Healthcare Disruption
05:19 Moving Beyond a Clearinghouse with AI Innovations
06:58 The Heartland Rollout & Process Hardening
08:19 Unique Factors Driving the Right to Win
09:14 The Strategic Power of Practice Management Partnerships
11:00 Defining Real-Time Pre-Adjudication
14:26 Looking at Instant Pay and the Future of RCM
16:01 Braving the 6 AM Pacific Pledge
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👉 Planet DDS Website: https://planetdds.com/
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