The Cloud Platform Changing How UK Dentists Scale
October 7, 2025
Most dental practices rely on outdated systems that limit growth, create compliance risks, and hide critical data. In this episode of The TechDental Podcast, Dr Randeep Singh Gill sits down with Adrian Dray, UK Director of Partnerships at CareStack, to unpack how cloud platforms and AI-powered telephony are changing the way practices scale. Drawing on his career as a data protection leader and dental tech strategist, Adrian explains why legacy ‘dental tax’ software holds practices back, how CareStack’s architecture enables real scalability, and why analysing patient calls is one of the most overlooked growth levers. Whether you’re running a single surgery or building a group, this conversation delivers practical insights on compliance, systems, and growth strategies that help practices thrive.
Many dental practices are still running on outdated systems that create bottlenecks, limit growth, and leave compliance gaps unaddressed. While technology has advanced, too many practices are left paying the ‘dental tax’ for software that was never designed with dentistry in mind.
In this episode of The TechDental Podcast, host Dr Randeep Singh Gill speaks with Adrian Dray, UK Director of Partnerships at CareStack and one of the leading voices in UK dental tech. With a career that spans group data protection at IDH, GDPR consultancy, and senior privacy leadership in the banking sector, Adrian brings a rare combination of compliance expertise and strategic insight. Today, he helps dental groups and practices adopt CareStack’s cloud-native platform and its AI-powered phone system, VoiceStack, tools designed to solve the real pain points of growth, efficiency, and patient engagement. From uncovering why so many practices don’t know how many new patient calls convert into appointments, to explaining how scalable architecture helps micro-DSOs grow from five to fifty sites, Adrian offers a clear-eyed look at where technology is genuinely helping and where complacency holds practices back.
What You’ll Learn:
In this episode of The TechDental Podcast, host Dr Randeep Singh Gill speaks with Adrian Dray, UK Director of Partnerships at CareStack and one of the leading voices in UK dental tech. With a career that spans group data protection at IDH, GDPR consultancy, and senior privacy leadership in the banking sector, Adrian brings a rare combination of compliance expertise and strategic insight. Today, he helps dental groups and practices adopt CareStack’s cloud-native platform and its AI-powered phone system, VoiceStack, tools designed to solve the real pain points of growth, efficiency, and patient engagement. From uncovering why so many practices don’t know how many new patient calls convert into appointments, to explaining how scalable architecture helps micro-DSOs grow from five to fifty sites, Adrian offers a clear-eyed look at where technology is genuinely helping and where complacency holds practices back.
What You’ll Learn:
- Why legacy systems create risk and waste in dental practices
- How CareStack’s cloud architecture supports fast, scalable growth
- The compliance pitfalls to watch when adopting new technology
- Why telephone calls are the most overlooked growth lever in dentistry
- How AI telephony exposes conversion leaks and guides better decisions
- The role of continuous improvement in avoiding complacency
- What separates practices that thrive with AI from those that fall behind
About the Guest:
Adrian Dray is the UK Director of Partnerships at CareStack, the all-in-one cloud platform transforming how dental practices manage operations and patient engagement. A trusted voice in UK dental tech, Adrian brings a rare mix of compliance expertise, AI innovation, and strategic growth insight. Before joining CareStack, he served as Group Data Protection Officer at IDH (mydentist), advised dental groups on GDPR, acquisitions, and systems integration, and later held senior privacy roles in the financial sector, including the Royal Bank of Canada. This cross-sector experience gives him a sharp perspective on how risk management and technology adoption intersect in dentistry. At CareStack, Adrian helps practices and dental groups move beyond outdated, fragmented systems by implementing cloud-native tools designed for scale. He also leads the rollout of VoiceStack, the UK’s only AI phone system trained on millions of real dental patient calls, giving practice leaders visibility into patient demand and front-desk performance like never before. Known for his straight-talking, practical approach, Adrian is passionate about helping dental leaders cut through hype, avoid costly compliance mistakes, and adopt technology that delivers measurable results.
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