SaaS That App - Building Tech-Enabled Businesses
The $30K Invoice That Killed a 10-Year Customer Relationship
July 28, 2026
When a trusted vendor triples your bill overnight? Staying is no longer an option. In this episode of SaaS That App, hosts Aaron Marchbanks and Justin Edwards share what happened when Harvest, their tool of choice for nearly ten years, got acquired by Bending Spoons and hit them with confusing usage fees, a UI overhaul, and a 300% price hike buried in a credit card statement. This podcast is brought to you by Delta Systems, your one-stop shop for front-end, back-end, and full-stack software development. At Delta, Justin and Aaron share the same philosophy when it comes to clients: they treat people like colleagues, not just customers. Maybe that’s why Delta typically spends years working with the same companies: how many software engineering firms can you say that about? So, if you’ve got a big SaaS project in mind but have no idea where to start, come and get a free scope and estimate from Delta Systems at: https://deltasystems.com/ Got a burning idea for an episode, or a SaaS question you absolutely must know the answer to? Leave us a voice memo at: https://www.speakpipe.com/SaasThatApp
When a trusted vendor triples your bill overnight? Staying is no longer an option.

In this episode of SaaS That App, hosts Aaron Marchbanks and Justin Edwards share what happened when Harvest, their tool of choice for nearly ten years, got acquired by Bending Spoons and hit them with confusing usage fees, a UI overhaul, and a 300% price hike buried in a credit card statement.

Justin and Aaron break down how they migrated ten years of data to a new platform called Keito in just 72 hours, why software features no longer form a defensive moat in the AI era, and how SaaS founders can adjust pricing without driving away their best clients.

What You’ll Learn:
Justin Edwards is the CIO at Delta Systems, where he helps businesses turn messy ideas into working software, and the co-host of SaaS That App. Before joining Delta in 2022, Justin ran Iterative Consulting, a custom software shop, and later co-founded Strive DB, a SaaS company serving victim-service organizations. Across those roles, he’s gone from wiring up early-stage prototypes to steering large-scale digital rebuilds, and everything in between.

Aaron Marchbanks is the Head of Engineering at Delta Systems and Co-host of SaaS That App. He has spent nearly two decades helping startups and established businesses alike bring their software products to life. Since joining Delta in 2006, Aaron has played a key role in launching and scaling dozens of B2B SaaS products across various industries, including logistics, healthcare, and professional services.

This podcast is brought to you by Delta Systems, your one-stop shop for front-end, back-end, and full-stack software development. At Delta, Justin and Aaron share the same philosophy when it comes to clients: they treat people like colleagues, not just customers. Maybe that’s why Delta typically spends years working with the same companies: how many software engineering firms can you say that about? So, if you’ve got a big SaaS project in mind but have no idea where to start, come and get a free scope and estimate from Delta Systems at: https://deltasystems.com/ 

Got a burning idea for an episode, or a SaaS question you absolutely must know the answer to? Leave us a voice memo at: https://www.speakpipe.com/SaasThatApp 

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