Humanity At Scale: Redefining Leadership
Welcome to Humanity at Scale: Redefining Leadership Podcast! Join Bruce Temkin, a trailblazer in human experience management, as he reimagines leadership for today’s dynamic world—proving that true success begins with prioritizing people, including employees, customers, and the communities you serve.
In each episode, Bruce dives into the practices, mindsets, and stories that help leaders drive exceptional success—while creating a more humane and impactful world. How can neuroscience and behavioral economics shape better decisions? How are successful leaders balancing organizational goals with positive human impact? And how can we lead in ways that truly inspire humanity?
From candid conversations with executives to breakthrough insights from experts, Humanity at Scale is your ultimate guide to leading with purpose and empathy. Whether you’re a seasoned executive or an emerging leader, it will equip you with the tools and inspiration to redefine success—for yourself, your organization, and humanity.
From Conflict to Connection: Rethinking Moral Disagreements with Kurt Gray
April 17, 2025 • 42 MIN
How can leaders create a culture where people with different perspectives collaborate and thrive?
In this episode of Humanity at Scale, host Bruce Temkin speaks with psychologist and neuroscientist Kurt Gray, Professor of Psychology and Neuroscience at UNC, Chapel Hill, to explore how leaders can navigate moral complexity and foster empathy in organizations. They discuss how perceptions of harm shape moral divides, why storytelling builds understanding better than facts, and how power impacts empathy. Listen in as Kurt shares actionable insights into making ethical decisions transparent, designing inclusive systems, and using emotional intelligence to lead with both clarity and compassion in these morally challenging times.
Scaling with Heart: How Safelite Balances Growth, People, and Purpose with Renee Cacchillo
April 10, 2025 • 44 MIN
Can extraordinary business results and genuine human connection coexist at scale?
In this episode of Humanity at Scale, host Bruce Temkin speaks with Renee Cacchillo, President and CEO of Safelite AutoGlass, about leading with a people-first mindset while scaling a major business. They explore how vulnerability builds trust, why simplifying complexity enhances human connection, and how technology can support—not replace—customer relationships. Renee shares insights on fostering employee engagement, driving performance through purpose, and creating moments of unexpected joy for customers. Tune in for leadership strategies that balance growth, profit, and humanity.
Why Smart Leaders Ask More and Tell Less with Liz Wiseman
April 3, 2025 • 46 MIN
Great leaders don’t just direct—they empower others to excel.
In this episode of Humanity at Scale, host Bruce Temkin speaks with Liz Wiseman, CEO of The Wiseman Group and bestselling author, about the difference between "multiplier" and "diminisher" leadership. They explore how leaders can create high-performance, human-centric workplaces by fostering "intense" rather than "tense" environments, embracing "rookie smarts," and avoiding common habits that unintentionally stifle their teams. Whether you're an executive or an aspiring leader, this conversation offers actionable insights on unlocking potential, driving innovation, and leading with impact in today’s dynamic workplace.
From Conflict To Connection: Harnessing Curiosity, Empathy, and Dialogue with Dr. Tania Israel
March 27, 2025 • 39 MIN
How can leaders foster meaningful connections in an increasingly divided world?
In this episode of Humanity at Scale, host Bruce Temkin welcomes Dr. Tania Israel, Associate Dean for Diversity, Equity, and Inclusion at UC Santa Barbara and award-winning author, to explore how leaders can bridge divides and foster human-centered workplaces. They discuss how curiosity transforms conflict, the impact of cognitive biases, and practical strategies for authentic dialogue. From managing workplace tribalism to overcoming unconscious bias, this conversation offers actionable insights for leaders navigating today’s divided world. Discover how assuming good intent and embracing open conversations can create more collaborative, resilient teams.
Beyond Profits: The Power of Customer Loyalty with Fred Reichheld
March 20, 2025 • 39 MIN
What if the key to business success isn't just about profits, but about truly enriching customers' lives?
In this episode of Humanity at Scale, host Bruce Temkin sits down with Fred Reichheld, Bain Fellow, NYT best selling author, Keynote Speaker, and creator of the Net Promoter System, to uncover the true power of customer loyalty. They explore why traditional satisfaction metrics often fall short while measuring loyalty, how NPS is misinterpreted and misused, and the importance of focusing on the "earned growth rate" when measuring real advocacy. Fred shares why referrals are the ultimate proof of loyalty and warns against AI’s misuse in customer experience. With insights on leadership, customer-centric growth, and sustainable success, this episode is a must-listen for business leaders seeking to build lasting customer relationships.
The “Dragon Slayer” Approach: Empowering Teams to Elevate Senior Care with Nikki Kresse
March 13, 2025 • 43 MIN
What if senior living communities could transform resident care through authentic human connection?
In this episode of Humanity at Scale, host Bruce Temkin sits down with Nikki Kresse, Chief Experience and People Officer at Lifespace Communities, to discuss how immersive leadership transforms senior living. Nikki shares insights from her month-long stay in senior communities, highlighting the power of human connection, intentional vulnerability, and purpose-driven culture. They explore strategies for enhancing employee engagement, reducing turnover, and improving resident experiences. From Lifespace’s "Dragon Slayer" culture to addressing industry challenges, this conversation reveals how empathetic leadership can revolutionize both workplace dynamics and business outcomes. Tune in for a compelling discussion on scaling humanity in leadership.
Purpose, Perseverance, and People: Ryan Hogan’s Formula for Success
March 6, 2025 • 31 MIN
In this episode of Humanity at Scale: Redefining Leadership, Bruce Temkin hosts Ryan Hogan, entrepreneur and Naval officer, to discuss purpose-driven leadership. From selling Creepy Crawlers as a child to growing Hunt A Killer into a $55 million business, Ryan shares how perseverance, empathy, and understanding your team's "why" transform organizational culture. Through personal stories and actionable insights, Ryan highlights how authentic, caring leadership can inspire growth, foster trust, and create meaningful impact in both business and life.
From Profit to Purpose: Rethinking Design’s Role in Society with Don Norman
February 27, 2025 • 40 MIN
Can design truly make our world better?
In this episode of Humanity at Scale, Bruce Temkin welcomes legendary design thinker Don Norman, co-founder of Nielsen Norman Group, to discuss the shift from human-centered to humanity-centered design. They explore how design must address societal and environmental impacts, rethink AI’s role as a creative tool, and move beyond profit-driven metrics to measure real human impact. Norman challenges traditional problem-solving, advocating for community-driven solutions and ethical, sustainable design. They also discuss the Don Norman Design Award’s mission to empower future designers. This thought-provoking conversation is essential for leaders and creatives striving to design a better world.
What is Humanity at Scale?
February 24, 2025 • 1 MIN
Get ready for some exciting conversations and amazing insights. First episode is on Thursday 27th February